Returns and Shipping Information

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SHIPPING INFO:

Please allow up to 10 business days for delivery if you choose standard shipping at checkout. You can also choose to select a more expedited option of 2-3 days, or Overnight shipping in the United States at checkout. 

RETURNS & EXCHANGES POLICY

We want you to be completely satisfied with your Shop Betches order!

Items purchased from Shop Betches are eligible for a full refund if returned within 30 days of purchase. We only accept returns of items in their original condition: unworn, unwashed, undamaged, and with all original tags attached. Unfortunately at this time, this does not include beauty products, swimwear, throw pillows, phone cases, robes, and all custom/made-to-order items. A small number of heavily discounted items may be marked as FINAL SALE, in which case they are also not eligible for refund, exchange, or store credit. Once we receive the product, we will refund you the full cost of what you paid for the product excluding the price of shipping. Exceptions do apply. Check product page for additional Returns/Shipping Information. Individual product pages may state no returns. 

All Sample Sale & Warehouse Sale products are FINAL SALE and cannot be returned or exchanged. 

If you would like to exchange for a new size, color, or style. please email shophelp@betches.com to request your exchange be placed on hold while we await your package. Once we receive your returned item(s) at our warehouse we will send you the new item(s) with complimentary shipping. 

Please note: Shop Betches is not responsible for any orders that are lost or stolen while in transit.

MAKING A RETURN OR EXCHANGE

1. Indicate on your packing slip whether you are exchanging or returning the item(s). You MUST include the packing slip with your (item(s) or your return/ exchange cannot be processed.
2. Circle the items being returned/exchanged and mark the appropriate return code. 
3. For Exchanges: please indicate the desired size/color.
4. Securely and seal your item(s) and invoice in an appropriate shipping box.
5. Please ship with your preferred shipping service to:
   Shop Betches
   c/o Swan Pkg Fulfillment 
   415 Hamburg Tpke, Bldg G
   Wayne, NJ 07470

Please allow 10 business days for us to receive and process refunds.

Please also note, you will be responsible for paying for your own shipping costs for returning your item.

If you have any other questions, contact us at shophelp@betches.com.

Please note Gift Cards are non-refundable.

We do not offer price adjustments. 

CANCELING YOUR ORDER:

If you'd like to cancel your order, please email us at shophelp@betches.com as quickly as possible. If your order has already been fulfilled and you have received shipping confirmation, please refer to our return policy above.

Please note that if you paid via PayPal and you request to cancel, you may incur PayPal's transaction fee.

INCORRECT ORDERS: 

If you received the wrong item you can send it back to us and we will replace it with the correct one. All items should be sent back using USPS First Class or Priority Mail, you will receive a refund for the shipping cost.

LOST OR MISSING ITEMS:

Please note that we do ship items separately, and mark them on your packing slip if they will be arriving in multiple packages.

However, if your package is delivered with missing items from your order, then please email shophelp@betches.com so we can quickly get your issue resolved. 

SHIPPING TO THE UNITED KINGDOM:

HMRC (Her Majesty's Revenue and Customs) enforce something called VAT (Value Added Tax) on all goods imported into the European Union worth more than £15 (approx $23.29).

How this will affect your purchase: You will see that the HMRC will withhold your package and charge you a further duty of 20% VAT (meaning, an additional 20% tax of your total order). Once this is paid, it will be released to you.